Shipping Details

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Last Updated: 02-12-2025

At Wall Harbor, we aim to deliver your orders safely, quickly, and efficiently. This Shipping Policy outlines our delivery process, timelines, and terms.

1. Order Processing

  • Orders are processed within 24–48 hours

  • Customised designs may take an extra 2–3 days

  • Orders placed on Sundays or public holidays are processed on the next working day

2. Delivery Timelines

Typical delivery time:

  • Metro Cities: 3–5 working days

  • Tier 2 & Tier 3 Cities: 5–7 working days

  • Remote Locations: 7–10 working days

Delivery times may vary due to weather conditions, courier delays, or festivals.

3. Shipping Charges

  • Free delivery on orders above ₹499

  • A minimal shipping fee applies for orders below ₹499

  • Additional fees may apply for express delivery (if selected)

4. Order Tracking

Once your order is dispatched:

  • You will receive a tracking link via Email / WhatsApp / SMS

  • You can track your package in real-time

  • If tracking is not updated for 48 hours, contact us

5. Damaged or Lost Packages

If you receive a damaged product:

  • Report it within 24 hours

  • Share photos/videos of the packaging and product

  • We will investigate and offer a replacement or refund

If your package is lost in transit, we will reship your order at no extra cost.

6. Incorrect Address

If the address provided is incorrect:

  • Delivery may be delayed

  • Re-delivery charges may apply

  • Refunds will not be provided for orders returned due to incorrect address

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