Refund & Return Policy

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Last Updated: 02-12-2025

We want you to be completely satisfied with every purchase from Wall Harbor. If something doesn’t meet your expectations, our return and refund process is designed to be simple, transparent, and customer-friendly.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged or broken on arrival

  • The print quality is blurry, scratched, or incorrect

  • You received the wrong size, design, or frame

  • The product is defective in any way

Requests must be made within 7 days of delivery.

2. Non-Returnable Items

We do not accept returns for:

  • Personalised or custom-designed posters

  • Products damaged due to mishandling after delivery

  • Items without original packaging

  • Products bought during clearance sales (only if mentioned)

3. Return Process

To initiate a return:

  1. Email us at contact@wallharbor.com

  2. Include:

    • Order ID

    • Clear photos/videos showing the issue

    • Your contact details

  3. Our team will review the request within 24–48 hours

  4. If approved, we will schedule a pickup or provide return instructions

4. Refund Process

After we receive and inspect the returned item:

  • Refunds are issued within 5–7 working days

  • Refunds will be processed to your original payment method

  • For COD orders, refunds will be issued via bank transfer or UPI

5. Replacement Policy

For eligible cases, you may request a replacement instead of a refund.
We will ship the replacement at no extra cost.

6. Cancellations

Order cancellations are allowed only if the order has not been shipped.
Once shipped, cancellation is not possible.

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