Last updated: 15/06/2024
Thank you for shopping at wallharbor.com . We want to ensure that you have a satisfying experience with our products. Please review our Refund and Returns Policy below.
1. Returns:
We accept returns for items within 10 days of the original purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at contact@wallharbor.com within [5] days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure that we receive your return.
4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment. Please allow 4 business days for the refund to reflect in your account.
5. Exchanges:
If you receive a defective or damaged item, please contact us immediately at contact@nextxwall.com. We will arrange for a replacement to be sent to you.
6. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
7. Late or Missing Refunds:
If you haven’t received a refund within the specified time frame, please check with your bank or credit card company. If the issue persists, contact us at contact@wallharbor.com .
8. Cancellation Policy:
Orders can be canceled within [6] hours of placement. Once an order has been processed for shipping, it cannot be canceled.
9. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos & Videos of the damaged item and its packaging. We will work with you to resolve the issue promptly.
10. Contact Us:
– If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@wallharbor.com.
By making a purchase with wallharbor, you agree to and acknowledge the terms of this Refund and Returns Policy. We appreciate your trust in us and strive to make your shopping experience enjoyable.